30-DAY MONEY BACK GUARANTEE (LESS SHIPPING AND HANDLING)
Terms and conditions: Recurring auto-shipments later than 30 days after the date of your first order do not qualify for the money back guarantee and no refunds will be issued for requests received later than 30 days following the date of your first order.
All Chondropaw® products come with a 30-Day Money-Back Satisfaction Guarantee! This Guarantee is LIMITED to one occurrence.
At Chondropaw®, our company motto is – “If a customer is unsatisfied for any reason, we require the return of unused portions of associated products to our offices; wherein, we will refund the total purchase price of the products returned”. However, customers are responsible for all shipping costs. If an order is canceled after shipment takes place, then the customer is responsible for that shipping cost to them and for the cost of returning the package from their location.
Should you desire to request a refund for products purchased, please contact our offices by phone (preferred) or by e-mail to get a Return Merchandise Authorization (RMA) in advance of your return. Refunds generally require 4-7 days upon receipt of the returned package to be processed. However, it’s in your best interest to read the rest of this material here.
**NOTE: REFUNDS DO NOT INCLUDE THE COSTS OF SHIPPING OR SPECIAL HANDLING
Yes, you can request an RMA (Return Merchandise Authorization) via email, but if your reason for doing so is lack of results we URGE you to contact us by phone first! Using this approach to request the RMA is the best way to ensure that you are making a decision that is in the best interest of resolving the health issue that you set out to resolve. Please read on – to understand why we recommend this.
Ultimately, our foremost concern is in the health and well-being of your pet, and we would expect the ‘pet parent’ to have at least as much concern with getting progress related to health concerns. However, oftentimes there may be complications involved that factor in complicate the situation. We feel it is in the best interest of both you and your pet – to give Chondropaw the opportunity to assess what might be going on that is preventing desired results.
There are situations or Ailments, especially with slow-to-resolve Hip and Joint issues, where the normal 30-Day period may not be sufficient to be sure where things are going. And, if you have not talked with our staff at least once or twice about these complex issues, you owe it to yourself to take advantage of the support we cordially provide. Occasionally, we may decide to extend your guarantee period to allow for further evaluation of the health issue at hand. Therefore for issues of concern over PROGRESS or RESULTS (that cause you to think about a Refund), please call to discuss your case, your RMA, and other possibilities.