ChondroPaw FAQ’s
❤The most frequently asked questions by our clients.

Product Information

green-leaves-check-mark Results may vary depending on the your dog’s weight, condition, and how long the dog has had the condition If the condition is severe, it could take longer to see results. Many owners report visible results in as early as 96 hours.

green-leaves-check-mark Use 2 vials of ChondroPaw®, by mouth, on an empty stomach the first week. Use 1 vial of ChondroPaw®, by mouth, on an empty stomach each week thereafter.

green-leaves-check-mark Yes, ChondroPaw® won’t interfere with any medication whatsoever.

green-leaves-check-mark Yes, you can use ChondroPaw® in combination with any other supplement.
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green-leaves-check-mark No, most people use ChondroPaw® until they are satisfied with the results. Some owners prefer to keep their dog on ChondroPaw®, but don’t administer it every week. Instead, they give it every other week or once a month for maintenance.

green-leaves-check-mark ChondroPaw® contains Chondroitin Sulfate 99% and micro doses of plant extracts. ChondroPaw® does not contain any shellfish, gluten, or artificial ingredients.

green-leaves-check-mark No, ChondroPaw® does not cause any side effects whatsoever.

ChondroPaw® is a Dietary Supplement and is not intended as a prescription medicine. Product indications are based solely on Homeopathic materia medica per individual ingredients. As a composite formulation, this product has not been clinically tested.  Chondropaw® is not a medical site, and it is not intended to offer medical advice. Always consult your veterinarian for a medical diagnosis and or to discuss any changes to your pet’s healthcare regimen.
***THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FDA; THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE. IT IS RECOMMENDED THAT YOU SEEK THE ADVISE OF A QUALIFIED VETERINARIAN FOR A PROPER AND PROFESSIONAL DIAGNOSIS***

Order & Delivery

green-leaves-check-mark US (FREE) 5-7 Business Days

green-leaves-check-mark Canada Shipping 10-21 Business Days

green-leaves-check-mark Priority Mail Shipping USA 2-4 Business Days

green-leaves-check-mark Priority International 7-14 Business Days

green-leaves-check-mark International Continental Depending On Location 12-21 Business Days

green-leaves-check-mark USA (FREE )

green-leaves-check-mark Canada Shipping $12.09

green-leaves-check-mark Priority Mail Shipping USA $8.37

green-leaves-check-mark International Continental $35.00-$40.00 Depending On Location

green-leaves-check-mark After placing your order, you have one (1) time to make changes or cancel it. After an hour, your order will begin processing and you will not be able to modify or cancel your order. To make a change to your order, please call (877) 558-2789 Monday through Friday 9 am to 4 pm. Orders made on Saturday or Sunday will be attended next Monday (except expedite and priority mail). All times are in local time zone. We can not change your payment or billing information once an order has been placed.

green-leaves-check-mark You will usually receive your confirmation within an hour or less. If you do not, please call us at (877) 558-2789.

OUR GUARANTEE
30-DAY MONEY BACK GUARANTEE (LESS SHIPPING AND HANDLING)

green-leaves-check-mark Terms and conditions: Recurring auto-shipments later than 30 days after the date of your first order do not qualify for the money back guarantee and no refunds will be issued for requests received later than 30 days following the date of your first order.

Returns

All Chondropaw® products come with a 30-Day Money-Back Satisfaction Guarantee! This Guarantee is LIMITED to one occurrence.

At Chondropaw®, our company motto is – “If a customer is unsatisfied for any reason, we require the return of unused portions of associated products to our offices; wherein, we will refund the total purchase price of the products returned”. However, customers are responsible for all shipping costs. If an order is canceled after shipment takes place, then the customer is responsible for that shipping cost to them and for the cost of returning the package from their location.

Should you desire to request a refund for products purchased, please contact our offices by phone (preferred) or by e-mail to get a Return Merchandise Authorization (RMA) in advance of your return. Refunds generally require 4-7 days upon receipt of the returned package to be processed. However, it’s in your best interest to read the rest of this material here.

**NOTE:  REFUNDS DO NOT INCLUDE THE COSTS OF SHIPPING OR SPECIAL HANDLING

RMA CONSIDERATIONS:
Yes, you can request an RMA (Return Merchandise Authorization) via email, but if your reason for doing so is lack of results we URGE you to contact us by phone first! Using this approach to request the RMA is the best way to ensure that you are making a decision that is in the best interest of resolving the health issue that you set out to resolve. Please read on – to understand why we recommend this.

Ultimately, our foremost concern is in the health and well-being of your pet, and we would expect the ‘pet parent’ to have at least as much concern with getting progress related to health concerns. However, oftentimes there may be complications involved that factor in complicate the situation. We feel it is in the best interest of both you and your pet – to give Chondropaw the opportunity to assess what might be going on that is preventing desired results.

There are situations or Ailments, especially with slow-to-resolve Hip and Joint issues, where the normal 30-Day period may not be sufficient to be sure where things are going. And, if you have not talked with our staff at least once or twice about these complex issues, you owe it to yourself to take advantage of the support we cordially provide. Occasionally, we may decide to extend your guarantee period to allow for further evaluation of the health issue at hand. Therefore for issues of concern over PROGRESS or RESULTS (that cause you to think about a Refund), please call to discuss your case, your RMA, and other possibilities.

green-leaves-check-mark In the United States including Puerto Rico, Canada, United Kingdon, Australia, New Zealand, Caribbean Islands, and Asian Continent.

Latin America and rest of the world prior communication by phone or email at info@chondropaw.com

green-leaves-check-mark One box with 5 vials.

Coupon & Voucher

green-leaves-check-mark It is a gift of money for the recipient to use in our shop.

green-leaves-check-mark If you have a coupon code, you can enter it in the cart under the product(s).

Dog health and happy

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  • Call Us

    US : +1 (877) 558-2789

    INT’L: + 1 (352) 291-1368

  • Hours

    Monday to Friday

    9:00am to 4:00pm