ChondroPaw FAQ’s
❤The most frequently asked questions by our clients.
Product Information
How fast can you see results?
Results may vary depending on the your dog’s weight, condition, and how long the dog has had the condition If the condition is severe, it could take longer to see results. Many owners report visible results in as early as 96 hours.
How often should I give the product?
Use 2 vials of ChondroPaw®, by mouth, on an empty stomach the first week. Use 1 vial of ChondroPaw®, by mouth, on an empty stomach each week thereafter.
Can my dog still take medication given by a vet?
Yes, ChondroPaw® won’t interfere with any medication whatsoever.
Can I safely use ChondroPaw® with any other supplement?
Yes, you can use ChondroPaw® in combination with any other supplement.
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Does my dog have to stay on ChondroPaw® forever?
No, most people use ChondroPaw® until they are satisfied with the results. Some owners prefer to keep their dog on ChondroPaw®, but don’t administer it every week. Instead, they give it every other week or once a month for maintenance.
What does ChondroPaw® contain?
ChondroPaw® contains Chondroitin Sulfate 99% and micro doses of plant extracts. ChondroPaw® does not contain any shellfish, gluten, or artificial ingredients.
Does ChondroPaw® cause any side effects?
No, ChondroPaw® does not cause any side effects whatsoever.
Disclaimer
ChondroPaw® is a Dietary Supplement and is not intended as a prescription medicine. Product indications are based solely on Homeopathic materia medica per individual ingredients. As a composite formulation, this product has not been clinically tested. Chondropaw® is not a medical site, and it is not intended to offer medical advice. Always consult your veterinarian for a medical diagnosis and or to discuss any changes to your pet’s healthcare regimen.
***THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FDA; THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE. IT IS RECOMMENDED THAT YOU SEEK THE ADVISE OF A QUALIFIED VETERINARIAN FOR A PROPER AND PROFESSIONAL DIAGNOSIS***
Order & Delivery
How long does delivery take?
US (FREE) 5-7 Business Days
Canada Shipping 10-21 Business Days
Priority Mail Shipping USA 2-4 Business Days
Priority International 7-14 Business Days
International Continental Depending On Location 12-21 Business Days
How much is the shipping?
USA (FREE )
Canada Shipping $12.09
Priority Mail Shipping USA $8.37
International Continental $35.00-$40.00 Depending On Location
Can I change/cancel an order?
After placing your order, you have one (1) time to make changes or cancel it. After an hour, your order will begin processing and you will not be able to modify or cancel your order. To make a change to your order, please call (877) 558-2789 Monday through Friday 9 am to 4 pm. Orders made on Saturday or Sunday will be attended next Monday (except expedite and priority mail). All times are in local time zone. We can not change your payment or billing information once an order has been placed.
Why have I not received an order confirmation?
You will usually receive your confirmation within an hour or less. If you do not, please call us at (877) 558-2789.
Can I return an item?
OUR 30-DAY MONEY BACK GUARANTEE (LESS SHIPPING AND HANDLING)
Terms and conditions: Recurring auto-shipments later than 30 days after the date of your first order do not qualify for the money back guarantee and no refunds will be issued for requests received later than 30 days following the date of your first order.
Returns
All Chondropaw® products come with a 30-Day Satisfaction Guarantee! This guarantee is LIMITED to ONE occurrence PER customer and, whether open or unopened, only valid for the first 30 days after the product is purchased.
If a customer wants to return the product for any reason, they may return all unopened boxes and up to one open box to our office within 30 days of purchase. When we have received them, we will refund the total purchase price of the products returned. However, all returns come with a 10% restocking fee. In addition, customers are responsible for all shipping costs. If an order is canceled after shipment takes place, then the customer is responsible for the shipping cost to them and for the cost of returning the package from their location.
Should you desire to request a refund for products purchased, please send us a Return Form via email to receive a Return Merchandise Authorization (RMA) before you return the product. Products shipped back without an RMA will not be eligible for a refund. Refunds generally require 4-7 days upon receipt of the returned products to be processed.
**NOTE: REFUNDS DO NOT INCLUDE THE COSTS OF SHIPPING OR SPECIAL HANDLING.
Return Form and RMA:
You can fill out a Return Form here and send it to us at info@chondropaw.com. If it is approved, we will send you a Return Merchandise Authorization (RMA). Then, you may return the product to our office to receive a refund.
What countries do you ship to?
To the United States and its territories, Canada, Australia, New Zealand, the Caribbean Islands, and the Asian continent.
Latin America and rest of the world require prior communication by phone or email at info@chondropaw.com
What is the minimum I can order?
One box with 5 vials.
Coupon & Voucher
What is a gift voucher?
It is a gift of money for the recipient to use in our shop.
How do I use a coupon code?
If you have a coupon code, you can enter it in the cart under the product(s).
