Customer Service

Please feel free to contact us any time with your questions by calling (877) 558-2789 or send an email

Shipping Info & Returns

We currently ship to the 50 United States, Washington, DC incluyen internationally. We designed our shipping options to be simple, affordable, and free with minimum purchase! We currently offer UPS and FedEx as preferred carriers, and restrict delivery to the United States. Let us know if additional shipping options are important to you, and we’ll add services as demand warrants.

Standard Shipping

USA (FREE )5-7 Business DaysPlease select this option when shipping to P.O Boxes and APO/FPO.
For APO/FPO addresses, please allow 3 weeks for delivery (will vary depending on location)
Priority Mail $8.372-4 Business Days
Canada Shipping $12.0910-21 Business DaysDoes not deliver to P.O. Boxes and APO/FPO.
US Priority International $29.757-14 Business Days Except Canada
Flat Rate International Delivery: $35.7510-21 Business DaysRest of the World
Does not deliver to P.O. Boxes and APO/FPO.
FREE for All Locations in Any Purchase of +20 Box7-21 Business Days – Vary of LocationUS Priority Mail Apply
Rest of the World Flat Rate International
Does not deliver to P.O. Boxes and APO/FPO.

Expedited Shipping Details

Orders placed before 10am will ship out the same day. If the order is placed after 11: A it will ship the next business day and arrive within the given time frame.


Order Changes

Changes to orders cannot be made after 1:00pm EST on business days, as packages may already be en route to their destination(s).

Cancelling an Order

At ChondroPaw we take pride in processing your orders quickly. Therefore, it may not always be possible to cancel your order once it has been placed. Orders that ship directly from the ChondroPaw warehouse must be cancelled by 1:00pm EST on their scheduled ship date. Packets  and other items that require additional lead times may take us up to 72 hours to determine if we are able to grant your request. If we are unable to cancel the order prior to it entering the shipping process, you would need to return the item subject to our return policies below.

100% Satisfaction Guaranteed

Our products are unconditionally guaranteed for quality and effectiveness. If for any reason you are not thoroughly satisfied with your first purchase, you can return the product(s) within the first 90 days for a full 100% refund. Any follow up purchase after your first purchase is not covered by the guarantee. Your second purchase is a clear indication that you are satisfied with the results.

To return your product(s) for a refund, please read carefully our Returns section

Expedited Shipping Options

Overnight and second day shipping options are subject to the pickup cycles of the carrier and business day limitations. For example, if you place an order on Thursday evening and specify second day shipping, it will not arrive at its destination until the following Monday. In this example, the next available departure is on Friday evening, and the second day falls on a weekend. The following Monday is the second day in service terms.

Alaska, Hawaii, & PO Boxes

Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations incur the standard ground shipping charge but ship via U.S. Postal Service.


We want you to be delighted with your Most purchases can be returned within 90 days for a refund. Just contact us call 877-558-2789 for an RMA number prior to return shipping

You must notify us of damaged & defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, ChondroPaw will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, ChondroPaw will issue a full refund including inbound and outbound shipping charges. The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold. Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low! Please send us an email at requesting an RMA number in the event of a return or if you have any questions about our return policy.

Chondropaw, LLC.

ADDR: 5640 SW 6th Place
STE 500
OCALA, FL 34474

+ 1 (877) 558-2789


Curbside Freight

This product is delivered curbside to all residential addresses. Customers must make arrangements to be onsite for inspection and are responsible to bring items into their residence. Please note any visible damage to the packaging with the carrier prior to signing for the items. If there is visible damage to the furniture itself, refuse delivery and contact as soon as possible.

Returns and Special Order Items

In the event that you need to return furniture or special order items, you will be responsible for all shipping costs. This includes the cost to return the item to us, as well as the cost of shipping the item to you.

Once the packets item has been shipped from the ChondroPaw even if you have not received it, you will be responsible for round-trip freight costs should you decide to refuse delivery.

We do our best to provide accurate lead times for furniture and special order items. Shipping time frames reflected in product descriptions are based on estimates from our suppliers. In the event of a shipping delay, ChondroPaw will notify you promptly. However, we cannot be held responsible for shipping delays beyond estimated delivery times. Returns should be sent to:

Other Contact:

ChondroPaw, LLC.

ADDR: 5640 SW 6th Place
STE 500
OCALA, FL 34474

Phone: + 1 (877) 558-2789


Order History & Tracking

To track your package just sign in and click on My Account. In your account you will see order history by date or by order number. You can browse your order history and track the status of your orders. Tracking is real-time and will show information provided by the carrier.

ChondroPaw® Joint Care Change Live